How do I know that I have received a Tailored Request?
The system will send you a notification both on SharryLand and via e-mail. If you are late in responding to the Request, the system will notify you again shortly to help you provide timely customer service.
I have received a Custom Request, what can I do?
When you receive a Tailored Request from a user you can accept it as is or change its conditions (date, price, additional or substitute services, etc.) and propose a counteroffer.
I have accepted a client's Tailored Request, now what?
Customers will be notified and directed directly to payment, which will be made by credit or debit card through SharryLand. You can check the status of payments in the Measured section of your Desk.
I have received a Tailor-made Request, but I need to change some conditions or propose variations to the customer. How do I do that?
From your Desk enter the Made to Measure section. From here you can edit a client's request by clicking on the Manage button. Depending on the type of Experience, you can propose a different date to the client, change the time, package conditions, add or remove a product or service. You can also add an attachment with quote details via WeTransfer link.
Remember that you can always communicate with clients via Chat as well, to explain the reason for the changes. Customers will be notified of your message and you can agree with them on the details of the new offer. Having defined the new offer, and after your final confirmation, the customer will finally be directed to payment. If a solution cannot be agreed upon, you will be able to cancel the request.
I want to propose a new quote to my client, can I add an attachment to the Custom Request?
Certainly, when editing the Tailored Request, you can attach the quote document via WeTransfer link. The customer will then be able to download and view your counteroffer, accept it, or request further changes.
I have accepted a Tailored Request, what happens if the customer does not pay?
Both you and the customer are sent notifications that the payment has not yet been made. It will be up to you to decide how to handle the non-payment, such as contacting the customer to encourage them to finalize the purchase. In the event that the customer does not respond, you will be able to cancel their request.
I received a Custom Request but I have run out of product or no longer offer that service. What can I do?
From your Desk enter the Made to Measure section. From here you can modify the customer's request by clicking on the Manage button.You can then offer them another product or another made-to-measure service. You can also use the Chat, or the free text field, to explain the reason for the change.
Having defined the new offer, the customer can confirm it and later pay for it. If a solution cannot be agreed upon, you can cancel the request.
How many times can I edit a Tailored Request?
As many times as you want until it is finally confirmed by you: from that moment on, payment is made and the request is no longer editable, either by you or the client.
I have received a Custom Request and would like to apply a discount. How do I do that?
Enter the "Tailored" section and click on Manage next to the request you want to modify. Inside, you will be able to apply a discount and specify its nature and amount. The amount you indicate will be automatically subtracted from the estimate..
A client has asked me for an extra service, can I add it to the quote?
Certainly. Enter the "Tailored" section and click on Manage next to the request you want to modify. Inside, you will be able to add the extra service by specifying its nature and cost. The addition will be added automatically in the estimate.