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Custom Date Requests
What are the requests for a custom date?
Registered SharryLand users can send you a request for a customized date by selecting from the calendar a date of their choice to carry out your experience. You will need to confirm the request in order to start the payment and booking process.
How do I know that I have received a Request for a personalized date?
The system will send you a notification both on SharryLand and via email. If you take too long to respond to the Request, the system will notify you again shortly afterward to help you provide timely service to the customer.
I received a Request for a custom date, what can I do?
Go to Bookings and Orders in the “Manage sales and bookings” section and check the details of the request you need to handle (date, possible time, number of participants, etc.). To manage it, click on Manage in the three‑dot menu next to the request. You can now decide whether to accept or decline it. If you accept it, the customer will be invited to proceed with payment.
I accepted a customer's request for a custom date, now what?
The customer will receive a notification and will be directed straight to the payment, which will be processed through SharryLand using the available payment methods. Until the customer completes the payment, the booking is not confirmed and you will find the request in the “Pending payment” section within Bookings and Orders.
I accepted a request for a custom date, what happens if the customer does not pay?
Both you and the customer will receive notifications indicating that the payment has not yet been completed. It is up to you to decide how to handle the missing payment, for example by contacting the customer to encourage them to finalize the purchase. If the customer does not respond, you can cancel their request.
I cannot fulfill a request for a custom date, what should I do?
Click on Manage in the three‑dot menu next to the request and select “Decline”. We still recommend personally contacting the customer to explain the reason and possibly suggest another date.
I accepted a Request for a custom date, but I have an unexpected event and cannot carry out the activity, what should I do?
If the customer has not yet paid, inform them promptly about the issue so they do not proceed with the payment. If the customer has already paid, you must issue a refund. Go to “Bookings and Orders” and find the booking that needs to be refunded. Click on Refund in the side menu of the booking. The customer will receive the refund within 5–10 business days, on the same card used for the payment.
