How can we help you?
Bookings by date
Who can sign up for my date?
Anybody who is logged in to SharryLand. A user's first name, last name, and e-mail address will be required for registration.
How do I know that I have received a reservation?
You will receive a notification at the email address you used to create your SharryLand profile. You will also receive a notification in the app. You can find all received bookings in the Bookings and Orders section under “Manage sales and bookings”.
How do I see who signed up on my date?
Go to Manage sales and bookings and open the Calendar. Click on the three‑dot menu for the date you are interested in and select View bookings. Here you can see the list of individual bookings for that date.
How can I communicate with members on my date?
Go to Manage sales and bookings and open the Calendar. Click on the three‑dot menu for the date you are interested in and select View bookings. Here you can see the list of participants, and if you need to contact one or more of them, you can view the contact details provided during booking or, by selecting the user’s profile, send a message via the SharryLand chat.
I have gathered the desired number of participants for my date, may I close registration?
Certainly. Click on the three‑dot menu next to the experience you are interested in and select “Edit”. Go to the Dates, times, variants section and enter 0 (zero) in the availability field for the date you want to mark as sold out.
A subscriber on my date requested a refund, what should I do?
Refunds are processed automatically according to the following terms:
- 100% refund for cancellations made 5 days before the experience
- No refund for cancellations made 4 to 0 days before the experience
If the participant is entitled to a refund, it will be issued automatically to the card used for payment. You can check the refund status in the “Bookings and orders” section.
Due to something unforeseen I have to cancel my date, what can I do?
First, check how many members there are for that date and let the participants know. You can also do this through the group chat, you can find it under "Messages" in your profile. Next, if you can no longer do the activity you need to reimburse your clients. Go into Calendar, and click on "See Reservations" for the date you need to cancel. From there refund your clients by clicking on Refund in the side menu of individual reservations. Clients will receive their refund within 5-10 business days, on the same card they used to pay.
